Refund policy
We offer refunds or replacements for eligible orders reported within 7 days of delivery.
Eligible issues
- You receive the wrong product or a product different from your order.
- Your product arrives damaged or defective.
Product condition
Keep the product unused and unopened, with its original packaging and seals, wherever possible. For hygiene reasons, opened or used skincare patches are not eligible for a change-of-mind return. This does not exclude a product received damaged or defective.
How to request help
- Contact us through our Contact page within 7 days of delivery.
- Provide your Order ID and clear photos or videos showing the issue.
- Wait for approval and return instructions before sending anything back. We will provide the correct return address.
- Once the returned product is received and inspected, an eligible refund or replacement will be processed.
Requests are assessed against the eligibility conditions above. This policy does not limit any rights you have under applicable law.
Return delivery costs
Vue covers return delivery costs for confirmed wrong, damaged or defective items. Contact us before sending an item back so we can arrange the return or provide instructions.
Cancellation before dispatch
You may cancel free of charge before your order is dispatched. Email kudosandkollc@gmail.com with your order number as soon as possible. Once dispatched, this pre-dispatch cancellation arrangement no longer applies; please contact us for assistance.